Terms & Conditions

Please read these terms and conditions carefully before using this website. By using this website you accept these terms and conditions. If you do not agree to accept these terms and conditions in full, please exit this website.

About these terms and conditions

Your use of this website creates a legally binding agreement between Coachman Caravan Company Limited, a registered company established in England and Wales (company number 02014660), whose registered office is at Amsterdam Road, Sutton Fields Industrial Estate, Hull, East Riding of Yorkshire, HU7 0XF (“us”, “we”, “our”) and you, the user of this website at URL: www.coachman.co.uk or any replacement or successor URL (“our website”). To contact us about this policy, please e-mail info@coachman.co.uk.

Your use of our website may be subject to restrictions imposed by law. You must comply with these laws as it is not possible for us to comply with them on your behalf. Your use of the website is also governed by our own Privacy Policy (https://www.coachman.co.uk/privacy-policy/) and Cookie Policy (https://www.coachman.co.uk/cookie-policy/).

We may change these terms and conditions at any time by publishing a new version on our website. Your use of our website will from that point on be governed by such new version. If you do not wish to accept any new version of our terms and conditions, then you should not continue to use our website. If you continue to use our website after the date on which the new version of our terms and conditions come into effect then your continued use of our website shall indicate your agreement to be bound by the new terms and conditions.

Use of our website by you

We license you to use our website provided that:

Our website is designed to enable you to submit requests to us. When you access our website, you are agreeing that your use of our request forms will be in accordance with these terms and conditions. We may choose to reject your submission of any such completed form and may deny you access to our request forms for any reason.

Your licence to use our website extends only to your temporary downloading of material on our website to a personal computer operated by you and to your printing out one copy of such material for your own non-commercial, personal use. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Unless you have first obtained our written consent, you are not permitted:

  • to alter any material downloaded from our website;
  • to incorporate any material downloaded from our website into any other work or publication in any form;
  • to reproduce (except as specified above), transmit or distribute material downloaded from our website to others by any means;
  • to create and/or publish a link to any part of our website without our prior written consent; or
  • to download, use or copy all or any part of our website for any commercial purpose.

You must not use, or permit the use by any other person of our website:

  • in any way which is defamatory, offensive, abusive, indecent, obscene or menacing;
  • in any way which violates or infringes the rights of any person or organisation (including but not limited to, intellectual property rights, rights of confidentiality and rights of privacy);
  • in any way which is illegal or unlawful;
  • to introduce a virus, trojan horse, worm or other disruptive program or item whatsoever;
  • in any way which may cause our website or its functionality to be impaired or interrupted in any manner;
  • to attempt any unauthorised access to any part or component of our website; or
  • in any way which is not authorised by us or which is in breach of these terms and conditions.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

We may terminate your licence to use our website or any part of it at any time for any reason but any such termination shall not affect any rights which have accrued to either you or us prior to such termination.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may alter or withdraw our website or any part of it without notice at any time for any reason without incurring any liability to you or to any third party.

Content of our website

Our website does not constitute an offer by us to sell the products or provide the services described within it.

Whilst we do try to keep the information provided on our website accurate and up to date, we reserve the right to alter specifications and prices at any time and, as set out below, we do not accept liability for any errors or omissions.

Coachman Caravan Company limited reserves the right to, and does from time to time, alter technical specifications, prices and model ranges as materials, model improvements and conditions demand, therefore can accept no responsibility for discrepancies between these and subsequent models. Household items illustrated in the images (e.g. fruit and personal effects) have been used to enhance the photography and are not supplied with the caravan.

You agree that:

  • some products and services may only be available for purchase in selected geographical areas and during limited periods of time (as the products and services described on this website are intended for the United Kingdom market);
  • some descriptions of products and services contained in our website include optional equipment, accessories and/or enhancements which may not be fitted or available as standard;
  • any colour appearing on our website is not necessarily an accurate reproduction of the colour it purports to represent;

You agree that all intellectual property rights (including, without limitation, copyright, database rights, registered and unregistered trademarks and service marks, registered and unregistered design rights, and the right to apply for any of the foregoing) in and to our website and its contents are vested in us or in our subsidiary companies or in our respective licensors.

Privacy policy and data protection

Before submitting any personal information to us via this website, you must read our Privacy Policy. To view our Privacy Policy, click here Privacy Policy or click the “Privacy” link on our home page.

Links and other websites

All links from our website to the websites of third parties have been provided for your convenience only. All websites accessible by means of such links are separate and distinct from our website and we do not accept any liability in respect of the use of any of them. Your use of such linked websites may be subject to terms and conditions displayed on such websites or to other terms and conditions. We have no control over the contents of such linked websites and we therefore accept no liability in respect of such contents. We do not in any way endorse any website which may be linked to our website, the provider of any such linked website or any products or services of any third party.

All dealers and distributors who sell our products and those of our subsidiary companies are independent trading entities and make such sales on their own account rather than as our agents. Accordingly, they have no authority to bind or to make any representation or undertaking on behalf of us or of any of our subsidiary companies or subcontractors.

Liability and warranties

Access to our website is provided free of charge and therefore:

We accept no liability for any use whatsoever of our website other than as set out in these terms and conditions.

These terms and conditions form the entire agreement between us and you in respect of your permission to use our website. We are not liable for any statement or representation that we make to you, even if you rely on it, unless we made the statement or representation fraudulently. In all other circumstances, and to the extent permitted by law, we exclude our liability for all losses, expenses and damage of any nature arising in any way from the use by any person of our website or from any error or omission in the information contained in our website or from any inability to use our website.

Our website is provided on an “as is” and “as available” basis and we exclude (to the fullest extent permitted by law) all implied terms, warranties and representations in connection with these terms and conditions.

We do not make any warranty or representation:

  • that any email or other electronic communication we send to you or that you send to us will reach its destination or that it will be private and secure during internet transmission;
  • that your use of our website will not infringe the rights of any third parties;
  • about the accuracy, quality, completeness or fitness for any purpose of any information on our website;
  • in relation to products or services offered on our website whether by us or on our behalf (including free software downloads) unless specified in separate terms and conditions in connection with particular products or services;
  • about our website or linked websites; or
  • as to the availability of our website.

You acknowledge that we have no control over the compatibility of our website with any of your equipment, software or telecommunications links. Accordingly, you release us, our agents and employees from all liability (to the fullest extent permitted by law) arising out of or in connection with the compatibility of our website with any of your equipment, software or telecommunications links.

You acknowledge that we have no control over the world wide web and you agree therefore that we are not responsible for the operation or the level of performance of any hypertext, text, banner, logo or other links, the internet or the world wide web or for any telephone charges or other costs that you may incur in accessing and using our website.

You agree to indemnify us (subject to any restrictions imposed by law) from and against all costs, losses, claims, damages, expenses or proceedings suffered or incurred by us arising out of or in connection with any breach of these conditions by you and any breach by you of any applicable law or legislation.

The limitations and exclusions on our liability described in these terms and conditions do not apply in the case of death or personal injury caused by our negligence or in the case of our fraud.

General

We may assign our rights and obligations under these terms and conditions to any person. You may not assign any of your rights and obligations under these terms and conditions.

This Agreement does not create any right or benefit enforceable by any third party within the meaning of the Contracts (Rights of Third Parties) Act 1999 except that any limitation or exclusion of liability in our favour, and any indemnity given to us under these terms and conditions, is a right or benefit of our officers, shareholders, employees and agents and of our subsidiary companies and their officers, shareholders, employees and agents as if such limitation, exclusion or indemnity had been given directly by you to such third parties.

If a provision (or any part of any provision) of these terms and conditions is judged to be illegal or unenforceable by a court or any other competent authority, the relevant provision (or part provision) will be deemed to be omitted. The remaining terms and conditions will continue in full force and effect.

Any delay by us in enforcing our rights against you does not affect our ability to enforce such rights. Any waiver by us of any right against you is not a waiver of any other rights that we may have against you.

These terms and conditions shall be governed by and construed in accordance with English law and we and you both submit to the non-exclusive jurisdiction of the English courts.

Coachman Caravans 2024 Motor Mover Offer Terms & Conditions

9th August 2023

  1. Eligibility
  • Coachman Caravan Company Limited (registered company No. 02014660), whose registered office is at Amsterdam Road, Sutton Fields Industrial Estate, Hull, East Yorkshire, HU7 0XF (“Coachman Caravans”) is the promoter of the ‘2024 Motor Mover Offer’ or ‘The Offer’
  • The Offer is available to residents of Great Britain aged 18 and over only and does not apply to demonstrator models or to any orders which have been cancelled or rejected for any reason.
  • The Offer is not open to directors, employees or agents of Coachman Caravans, or their family members, or anyone else connected directly to or professionally associated with Coachman Caravans.
  • Using a false name or address or via an agent or third party shall not be eligible for The Offer.  You shall at all times act in good faith to Coachman Caravans and in respect of The Offer, and in accordance with these Terms and Conditions.
  • The final decision on whether a customer qualifies for The Offer is reserved exclusively to Coachman Caravans.

 

  1. Qualification 
  • To qualify for The Offer, you must order a Season 2024 Coachman Caravan (not Demonstrator Model) (“Qualifying Vehicle”) from an authorised Coachman Caravan retailer (“Authorised Retailer”) between 27th July 2023 and 22nd October 2023 (inclusive and subject to clause 3.1), and you must take delivery of the Qualifying Vehicle within 30 days of the Qualifying Vehicle’s Delivery Date, or 30 days from the date of the customer’s order if the Qualifying Vehicle has already been built.
  • Details of Authorised Retailers can be found at coachman.co.uk/find-a-dealer.
  • Coachman Caravans must receive the warranty registration for the relevant Qualifying Vehicle along with any other information reasonably requested by Coachman Caravans within 30 days from the date of delivery to the customer.

 

  1. General
  • Coachman Caravans reserves the right to withdraw, suspend, or alter The Offer or these terms and conditions without prior notification at any time where such withdrawal, suspension or alteration is deemed to be reasonable by Coachman Caravans or where it is deemed necessary to do so.
  • Coachman Caravans’ decision on all matters relating to The Offer is final and binding and cannot be contested.
  • Any personal data supplied by the customer, or by the Authorised Retailer on the customer’s behalf, in connection with this Promotion will be used for administering this Offer. Personal data will be processed by Coachman Caravans in accordance with data protection legislation (including, but not limited to the General Data Protection Regulation and the Data Protection Act 2018).  Please see Coachman Caravans’ privacy policy for further information about how Coachman Caravans processes personal data (http:// www.coachman.co.uk/privacy-policy).
  • Coachman caravans shall under no circumstances whatsoever be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with The Offer except for any liability which cannot be excluded by law (including but not limited to Coachman Caravans’ liability for death or personal injury as a result of its negligence, or for fraud or fraudulent misrepresentation).  Nothing in these Terms and Conditions shall limit or affect your statutory rights.
  • Coachman Caravans will not be liable for any damage, loss or disappointment incurred or suffered by any person as a result of that person not being able to take part in The Offer.
  • These terms and conditions are governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English Courts.

 
Coachman Caravans 2024 ‘Free Holiday’ Motorhome Offer Terms and Conditions

6th February 2024

1. Eligibility

  • Coachman Caravan Company Limited (registered company No. 02014660), whose registered office is at Amsterdam Road, Sutton Fields Industrial Estate, Hull, East Yorkshire, HU7 0XF (“Coachman Caravans”) is the promoter of the 2024 ‘Free Holiday’ Offer or ‘The Offer’
  • The Offer is available to residents of Great Britain aged 18 and over only and does not apply to demonstrator models or to any orders which have been cancelled or rejected for any reason.
  • The Offer is not open to directors, employees or agents of Coachman Caravans, or their family members, or anyone else connected directly to or professionally associated with Coachman Caravans.
  • Using a false name or address or via an agent or third party shall not be eligible for The Offer. You shall at all times act in good faith to Coachman Caravans and in respect of The Offer, and in accordance with these Terms and Conditions.
  • The final decision on whether a customer qualifies for The Offer is reserved exclusively to Coachman Caravans.

2. Qualification

  • To qualify for The Offer, you must order a Season 2024 Coachman Motorhome (“Qualifying Vehicle”) from an authorised Coachman retailer (“Authorised Retailer”) between 6th February 2024 and 18th February 2024 and you must take delivery of the Qualifying Vehicle within 60 days of the Qualifying Vehicle’s Delivery Date, or 60 days from the date of the customer’s order if the Qualifying Vehicle has already been built.
  • Details of Authorised Retailers can be found at www.coachman.co.uk/find-a-dealer
  • Coachman Caravans must receive the warranty registration for the relevant Qualifying Vehicle along with any other information reasonably requested by Coachman Caravans within 60 days from the date of delivery to the customer.

3. General

  • The ‘Free Holiday’ offer entitles the recipient to 3 nights accommodation on a fully serviced Touring Pitch at Love2Stay holiday park in Shrewsbury.
  • A voucher for the ‘Free Holiday’ will be issued directly to the customer following the successful registration of their Coachman Warranty.
  • The booking for the ‘Free Holiday’ shall be made directly with Love2Stay, this can be done either on line at
    www.love2stay.co.uk or via telephone by calling 01743 583124
  • The ‘Free Holiday’ voucher will expire on 28th February 2025
  • Coachman Caravans reserves the right to withdraw, suspend, or alter The Offer or these terms and conditions without prior notification at any time where such withdrawal, suspension or alteration is deemed to be reasonable by Coachman Caravans or where it is deemed necessary to do so.
  • Coachman Caravans’ decision on all matters relating to The Offer is final and binding and cannot be contested.
  • Any personal data supplied by the customer, or by the Authorised Retailer on the customer’s behalf, in connection with this Promotion will be used for administering this Offer. Personal data will be processed by Coachman Caravans in accordance with data protection legislation (including, but not limited to the General Data Protection Regulation and the Data Protection Act 2018). Please see Coachman Caravans’
    privacy policy for further information about how Coachman Caravans processes personal data (www.coachman.co.uk/privacy-policy).
  • Coachman caravans shall under no circumstances whatsoever be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with The Offer except for any liability which cannot be excluded by law (including but not limited to Coachman Caravans’ liability for death or personal injury as a result of its negligence, or for fraud or fraudulent misrepresentation). Nothing in these Terms and Conditions shall limit or affect your statutory rights.
  • Coachman Caravans will not be liable for any damage, loss or disappointment incurred or suffered by any person as a result of that person not being able to take part in The Offer.
  • These terms and conditions are governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English Courts.

 

Coachman Caravans 2024 ‘Free Holiday’ Caravan Offer Terms and Conditions

6th February 2024

  1. Eligibility
  • Coachman Caravan Company Limited (registered company No. 02014660), whose registered office is at Amsterdam Road, Sutton Fields Industrial Estate, Hull, East Yorkshire, HU7 0XF (“Coachman Caravans”) is the promoter of the 2024 ‘Free Holiday’ Offer or ‘The Offer’
  • The Offer is available to residents of Great Britain aged 18 and over only and does not apply to demonstrator models or to any orders which have been cancelled or rejected for any reason.
  • The Offer is not open to directors, employees or agents of Coachman Caravans, or their family members, or anyone else connected directly to or professionally associated with Coachman Caravans.
  • Using a false name or address or via an agent or third party shall not be eligible for The Offer. You shall at all times act in good faith to Coachman Caravans and in respect of The Offer, and in accordance with these Terms and Conditions.
  • The final decision on whether a customer qualifies for The Offer is reserved exclusively to Coachman Caravans.
  1. Qualification
  • To qualify for The Offer, you must order a Season 2024 Coachman Caravan (not Demonstrator Model) (“Qualifying Vehicle”) from an authorised Coachman Caravan retailer (“Authorised Retailer”) between 6th February 2024 and 18th February 2024 and you must take delivery of the Qualifying Vehicle within 30 days of the Qualifying Vehicle’s Delivery Date, or 30 days from the date of the customer’s order if the Qualifying Vehicle has already been built.
  • Details of Authorised Retailers can be found at coachman.co.uk/find-a-dealer.
  • Coachman Caravans must receive the warranty registration for the relevant Qualifying Vehicle along with any other information reasonably requested by Coachman Caravans within 30 days from the date of delivery to the customer.
  1. General
  • The ‘Free Holiday’ offer entitles the recipient to 3 nights accommodation on a fully serviced Touring Pitch at Love2Stay holiday park in Shrewsbury.
  • A voucher for the ‘Free Holiday’ will be issued directly to the customer following the successful registration of their Coachman Warranty.
  • The booking for the ‘Free Holiday’ shall be made directly with Love2Stay, this can be done either on line at www.love2stay.co.uk or via telephone by calling 01743 583124
  • The ‘Free Holiday’ voucher will expire on 28th February 2025
  • Coachman Caravans reserves the right to withdraw, suspend, or alter The Offer or these terms and conditions without prior notification at any time where such withdrawal, suspension or alteration is deemed to be reasonable by Coachman Caravans or where it is deemed necessary to do so.
  • Coachman Caravans’ decision on all matters relating to The Offer is final and binding and cannot be contested.
  • Any personal data supplied by the customer, or by the Authorised Retailer on the customer’s behalf, in connection with this Promotion will be used for administering this Offer. Personal data will be processed by Coachman Caravans in accordance with data protection legislation (including, but not limited to the General Data Protection Regulation and the Data Protection Act 2018). Please see Coachman Caravans’ privacy policy for further information about how Coachman Caravans processes personal data (http:// www.coachman.co.uk/privacy-policy).
  • Coachman caravans shall under no circumstances whatsoever be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with The Offer except for any liability which cannot be excluded by law (including but not limited to Coachman Caravans’ liability for death or personal injury as a result of its negligence, or for fraud or fraudulent misrepresentation). Nothing in these Terms and Conditions shall limit or affect your statutory rights.
  • Coachman Caravans will not be liable for any damage, loss or disappointment incurred or suffered by any person as a result of that person not being able to take part in The Offer.
  • These terms and conditions are governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English Courts.

 

Coachman Caravans ‘2025 Caravans at 2023 Prices’ Cash Back Caravan Offer Terms and Conditions

7th August 2024

  1. Eligibility
  • Coachman Caravans offers the ‘Cashback’ Promotion (the Promotion) to all retail customers on all new orders placed for a 2025 model year Coachman Caravan, taking the 2025 RRP price below the 2023 RRP (Excluding delivery)
  • New orders must be placed before the 20th of October 2024 inclusive.
  • New orders must be placed with an authorised Coachman Caravans retailer.
  • The new order will be allocated to the next available unit and must be taken from the earliest availability.
  • The Promotion does not apply to demonstrator models.
  • The customer must take delivery of the vehicle by 31st July 2025.
  • Offer is available to UK residents only.
  1. Making a claim
  • The retailer must complete the online warranty registration with Coachman Caravans within 30 days of delivery to the customer.
  • All claims require the ‘Cashback’ Claim Form to be completed by the customer at point of delivery and submitted along with the warranty registration.
  • All claims must be submitted by midnight on 31st July 2025. Any claims submitted after this date will not be accepted.
  1. Cashback
  • The cashback amount offered is a fixed amount as advertised and inclusive of VAT: £750.00
  • The pricing example is based upon the vehicle retail price only and does not include optional extras or delivery charges
  • Please allow up to 90 days from the date of warranty registration or we receive your ‘Cashback’ Claim form for payment of the cashback.
  • A cheque will be issued to the customer for the cashback saving. No alternative payment method will be offered.
  • Cheques will be made payable to the nominated payee at point of delivery.
  1. General
  • Coachman Caravans reserves the right to withdraw, amend or replace the Promotion or these terms and conditions without prior notification at any time.
  • The ‘Cashback’ Promotion cannot be used in conjunction with any other offer.
  • Coachman Caravans reserves the right to verify the eligibility of all claims to protect itself against fraudulent or invalid claims without limitation. Claims received for returned products or claims that do not otherwise meet these terms and conditions will be invalidated.
  • Any personal data supplied by you or the dealer on the customers behalf will be used solely for administering the Promotion and in accordance with data protection legislation.
  • Coachman Caravans will not be liable for any damage, loss or disappointment incurred or suffered by any person as a result of that person not being able to take part in The Offer.
  • These terms and conditions are governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English Courts.
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