Privacy Policy

This Privacy Policy describes the policies of Coachman Caravan Company Limited, Amsterdam Road, Sutton Fields Industrial Estate, Hull HU7 0XF, Hull HU7 0XF, United Kingdom of Great Britain and Northern Ireland (”we”), email: Info@coachman.co.uk, phone: 01482 839737 on the collection, use and disclosure of your information that we collect when you use our website (https://www.coachman.co.uk/) (the “Service”). By accessing or using the Service, the collection, use and disclosure of your information will be provided in accordance with this Privacy Policy. Please do not access or use the Service if you do not wish for your data to be so used and collected.

We respect your privacy and are committed to protecting your personal data. We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect:

We are the data controller and are responsible for your personal data which is collected when you use the Service. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We will collect and process the following personal data about you:

Name
Email
Mobile
Address

How do we collect your personal data?

We use a variety of different methods to collect personal data from and about you including:

Information provided directly through yourself when you complete a form or otherwise correspond with us; and
Information provided by automated technologies such as information which is collected through your interaction with our website.

How We Use Your Information:

We will only use your personal data in a legally compliant manner. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you;
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and
Where we need to comply with a legal obligation.

We will use the information that we collect about you for the :

Marketing/ Promotional – to provide information regarding product, dealerships, events, offers/competitions etc.
responding to enquires
Targeted advertising – with information on promotions, products or services that may affect you.
Manage customer orders – For processing customer orders & general administration purposes.
Enforcing terms and conditions – regarding offers/promotions/competitions etc.

Generally, we do not rely on consent as a legal basis for processing your personal data. If we want to use your information for any other purpose, including third party direct marketing communications, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law. You have the right to withdraw consent to marketing at any time by contacting us.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

How We Share Your Information:

We will not transfer your personal information to any third party without seeking your consent.

Retention of Your Information:

We will retain your personal information with us for 2 years or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at Info@coachman.co.uk. We will respond to your request in accordance with applicable law. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at Info@coachman.co.uk.

Do note that if you do not allow us to collect or process the required personal information or (where you have provided consent) withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security:

The security of your information is important to us and we have put in place appropriate security measures to prevent the loss, misuse or unauthorised alteration of your information under our control.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Third Party Links & Use Of Your Information:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Data Protection Officer (info@coachman.co.uk) at Coachman Caravan Company Limited, Amsterdam Road, Sutton Fields Industrial Estate, Hull HU7 0XF, email: Info@coachman.co.uk. We will address your concerns in accordance with applicable law.